Refunds and withdrawal

Your $19 USD one-time purchase gives you 3 report credits for personalized digital content. Each report is generated for you, on request, from the answers you provide in the questionnaire. There is no subscription and no automatic renewal.

You can request a refund within 14 days of purchase if you have not generated any Business Income Idea Report from that purchase.

If you bought 3 report credits and have not generated a report, simply email edingoldbaltic@outlook.com within 14 days of your purchase and ask for a refund. You do not need to give a reason for a valid change-of-mind request under this policy.

Please include:

• the email address used at checkout
• the approximate purchase date
• a short note that you have not generated a report

Approved refunds are returned to the original payment method through our payment provider. When a purchase is refunded, any unused report credits from that purchase are revoked.

Business Income Idea Reports are personalized digital content created specifically from your questionnaire answers. Before your report is generated, we ask you to actively confirm the following (never pre-ticked):

“I request immediate delivery of my personalized digital report before the end of the 14-day withdrawal period. I understand that once generation of my personalized digital content begins, I may lose my statutory right of withdrawal for that delivered digital content, where permitted by applicable law.”

Once you have expressly requested immediate delivery and generation of a personalized report has begun, a voluntary change-of-mind refund is generally no longer offered for that delivered digital content — and, where permitted by applicable law, the statutory right of withdrawal may be lost for it.

This never removes rights you have by law. If applicable consumer law gives you a refund, withdrawal right, repair, replacement, price reduction or any other remedy in your situation, that right remains available to you in full.

Contact edingoldbaltic@outlook.com straight away if you experience any of the following:

• a duplicate charge
• an incorrect charge (wrong amount or currency)
• you paid but did not receive access
• credits were not added after a successful payment
• a report generation failure
• a material technical defect
• the purchased digital service was not provided as described

SIA "EDINGOLD Baltic" will investigate and provide an appropriate remedy consistent with applicable consumer law. The change-of-mind rules above do not limit your statutory rights in relation to defective or non-conforming digital content or services.

Reports are AI-generated and educational in nature, and business outcomes depend on factors outside our control, so we cannot offer a refund simply because you did not like the ideas or did not profit from them. If a report is genuinely defective — for example incomplete or unusable output — contact us and we will correct it, regenerate it or refund it where appropriate.

SIA "EDINGOLD Baltic" (Sabiedrība ar ierobežotu atbildību (SIA))
Registration No. 40203421744 · VAT No. LV40203421744
Tīnūžu šoseja 17, Ikšķile, Ogres nov., LV-5052, Latvia
edingoldbaltic@outlook.com

We aim to respond within a few business days.